Service Advisor, Andrew, is always so nice and accommodating. The technicians seem very nice as well. The service was fast and I appreciated the discount Andrew gave me on a cabin filter.
The wait for my engine was not ideal. I think it was about three months of waiting. Once the engine was in tho everything was done quickly. Thank you Andrew!
After calling several St. Louis Hyundai dealers, I never got a return phone call. I even emailed and did an online chat, still no response! Then I found Joe Machens Hyundai on line. I called and got in touch with Andrew in Setvice immediately! He knew exactly what the problem was with the Sonata and set up an appointment for the next morning. When I arrived I was greeted immediately. With in 10 minutes my car was in the shop and was finished in less time than anticipated! Awesome Service! Great Staff! Everyone was very Friendly! I Highly Recommend this Dealership to anyone! Thank you for taking care of me!
Machens does an excellent job to keep their customers happy with personable staff, great customer amenities, and a willingness to communicate the details of work performed. The only issue I had this go around was with the complimentary car cleaning. There were still some bug guts and water spots. I didn't bring it up because my car was quite dirty when I brought it in.
The service department is always friendly and very helpful when I bring my Santa Fe in for service or maintenance. No request is too small. And my car is clean, inside and out!
Service tech Andrew Moeller exceptional customer service. Knowledgeable, explain well, do what is needed to keep car running but never more than needed. Use all applicable coupons and discounts. Waiting room comfortable. Car wash gteat.
They took care of all my vehicals ac needs im very happy and will definately continue bussiness with them and recomend them to people looking for amazing affordable cars
I had the best experience at Machens! The car dealers are very friendly and don’t pressure you...they have EXCELLENT customer service! They worked very hard to make sure that I got the car that I wanted (and the best loan rate available). Everyone we met was super friendly. I would highly recommend Machens ?
I have a Hyundai Ioniq with a dual clutch transmission. Service researched warranty work and took care of an item they had not done before
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